Whether you are buying, selling or renting books on Everytext; an account is required. Your Everytext account keeps track of your past actions on this site and records your shipping addresses and payment information. Also, it allows us to give you personalized recommendations making your experience on Everytext smoother. You may have only one account under your name. Multiple accounts belonging to the same person will be closed and the accounts holder may be barred from opening new accounts on Everytext.
When you open an account with Everytext; you must choose an account password that i s between 6-12 characters long and can contains letters and numbers only. Also, your password must begin with a lowercase letter. Your account password is private and may not be shared with another person. It is your responsibility to safeguard your password. In case you forgot your password, click on the "Forgot your password?" link on the sign-in page and your password will be emailed to you.
When you place a purchase or rental order, a valid shipping address is required.
For purchase orders, your shipping address can be anywhere in the world provided that the seller ships to that country. If the seller does not ship to the shipping country; an error message will be displayed in the checkout process
For rental orders, only US address are allowed at this time. Since rental orders are shipped by Everytext; we are unable to ship books to non-US addresses at this time.
Each Everytext account is allowed to have multiple shipping addresses. Each address is stored in our database and displayed as an option the next time you place an order on Everytext.com
You can add/delete/update any shipping address by logging into your account and clicking on "Manage Shipping Addresses" in the account menu.
Everytext stores your payment information for security and to allow quick checkout for any future orders.
You can add/update/delete your payment information by logging into your account and clicking on "Credit Card(s) Information" link in the account menu.
Everytext does not store any PayPal® information and your PayPal login information is never known to Everytext.
For rental orders; a credit card is required to be used during checkout as the only payment method. This is to enable Everytext to charge your card in case you decide to extend your rental term or decide to purchase the rental book at the end of the term.
To search for a book; simply enter the title, author, ISBN (10 or 13 digits long) or keyword in the search box on top of any page. The ISBN is the quickest way to search for a book. Once you search for a book, all the relevant results are displayed on the next page. You can scroll through the results to find the exact book you are looking for. If you want to search for a title with the author name, enter the title and author with the word "by" in the search box. For example; you may enter "Corporate Finance by Ross".
Buying a book is a three to four step process depending on whether you have a previous account with Everytext.
Once you have found the book you are searching for; click on the "Add To Cart" button to add the item to your shopping cart.
You can continue to search for other books you are interested in buying or proceed with the checkout.
You will be asked to sign into your existing Everytext account or create a new account. Please note that you are required to create an account to make a purchase on Everytext. We do not allow "guest accounts" at this time.
The first step in the checkout process is to enter your shipping information. This is the complete address where you want to item(s) to be sent
The next step is to enter your payment information. You can either choose to pay through credit card or PayPal®. For rental orders; only credit card payments are accepted.
Finally, you are presented with the checkout page where you must confirm all the details of the order and ensure that the shipping and billing information is correct. Once you have confirmed everything is correct, click on the "Place Order" button to complete your order.
You are done! You will be shown the details of the order you just placed on the next screen. An email containing the details of the order is also sent to you for your records.
If you need to make any changes to your order after you have placed it; please contact us immediately at support@everytext.com so we can try to resolve the issue before the item is shipped out by the seller. However, we cannot guarantee such a change since the seller may have already shipped out your book before we are able to get in touch with him/her.
Everytext accepts all major credit cards for payment: American Express, Discover, MasterCard and Visa. You can also pay for your order using PayPal®. Debit cards are acceptable as long as they have the Visa/MasterCard logo on them.
For rental orders you can only use a credit card for payment and not PayPal®.
If your credit card is declined; it is usually because of an incorrect billing address. This address is where you get the monthly statement for your credit card and it may be different from your shipping address.
Media Mail
Books shipped through media mail typically arrive in 5-14 business days. Use this method of shipping only if you are not in a dire need of the book. The shipping charges for the first book is $3.99.
Priority Mail
Books shipped through priority mail typically arrive in 2-5 business days. We strongly recommend using this shipping method if you need your book(s) urgently. The shipping charges for the first book is $6.99.
Please note that the above shipping times are valid for the lower 48 states only. Shipping times to HI and AK are usually longer by a few days.
For non-US shipping addresses, the seller is allowed to set shipping rates. These shipping rates can be found on the search results page after you have searched for your book.
Everytext has a comprehensive return policy dealing with each kind of returns issue. The details of our returns policy can be found here
Everytext strongly encourages all buyers to leave feedback for the seller once the item has been received. Feedback is the only way for other buyers to know more about a given seller and his/her reliability and trustworthiness. Feedback on Everytext consists of a rating from 1-5 and a possible feedback comment.
You can leave feedback by logging into your account and clicking on "View Your Purchases" in the account menu. Find the purchase you want to leave a feedback for and click on the link "Leave Feedback". Please leave feedback that is relevant to the order. Do not enter personal information or make comments that are against Everytext.com's User Agreement or Privacy Policy.
Before leaving any negative feedback for a seller, a buyer is encouraged to contact the seller and try to resolve any issues.
Buyers can remove and revise feedback left for sellers. This is to allow reconciliation once any outstanding issues have been resolved.
Sellers are allowed to solicit feedback once for an order. However, excessive emailing to obtain feedback is treated as spamming and is not condoned on Everytext. Buyers may report such behavior to Everytext by emailing us at support@everytext.com.
A "perfect" online marketplace does not exist; but we ensure that every little issue you may have with an order gets resolved at the earliest and to your satisfaction. If you have a problem with an order, there are some steps you can take to resolve the issue. If the seller is not able to resolve the problem; Everytext will step in and facilitate the resolution.
The first step towards resolving a problem with an order is contacting the seller. You can contact the seller through the order details page by logging into your account and searching for the order you are having problems with. Explain your issue to the seller clearly and let the seller know your ideal resolution. Please allow the seller 1-2 business days to respond to your email. The seller's email address is also given to you in the order details email you received from Everytext when you placed the order.
If the seller is not able to resolve the problem through email or is being non-responsive; please send us an email at support@everytext.com explaining the problem. We will then try to contact the seller and ask for an explanation.
You can also file a "Buyer Claim" through the order details page. The buyer claim can be for a variety of reasons as given on that page. This claim is sent directly to our customer service department and handled promptly.
Once you have emailed Everytext about your problem; it takes another 3-4 business days to reach a final decision about the order. In case the seller is not responding to the problem; we will issue an immediate refund of your payment. In all other cases, the resolution to the problem depends on the case facts and shipping information, etc.
Everytext encourages you to keep in touch with the seller to get updates about your order. A seller is expected to respond to your emails in 1-2 business days and is required to provide you with accurate shipping/tracking information. However, during peak book-selling periods (January-February and August-September) a seller may take a day or two longer to respond. The seller's email address is provided to you in the order confirmation email you receive immediately after placing an order. You can also contact the seller through the order details page in your Everytext account.
The best way to find a book is searching by ISBN. Your search result will return only one item which will be the exact book you are looking for.
You should carefully read the seller comments about the book before buying it. This will avoid a "unpleasant surprise" when you actually receive the book. Also, you should know the condition of the book you are buying beforehand. If you do not need a brand new book; you can save some money by browsing through the used book listings.
Always prefer to buy from a seller with a higher rating if the price difference is not too much. It is better to spend a small amount extra on a book and know that you bought it from a reliable seller.
Please be aware of the shipping location of the seller before purchasing a book. Shipping times vary greatly with distance! You can expect a book to get to you much quicker from a seller from your own state versus a seller from the other coast.
Choose your shipping method as per your time requirements. If you need a book in less than 5 days, always choose priority mail over standard mail. It will cost less than $3.00 extra; but you can rest assured that your book is being sent through a faster method. This is especially important for college students who need their books before classes start (hopefully not before an exam!).
Everytext provides an opportunity for independent sellers from around the world to sell their books online for the lowest commission anywhere online! Our commission rate of 13.00% means that as a seller you generate more revenue per sale. Another great reason to join Everytext as a seller is zero listing fees and zero "closing" or "final value" fees. You may list your entire inventory without worrying about paying a "digital rent" to the marketplace! Registration as a seller is easy. Simply fill out a Seller's Application and your books will be online in minutes.
For professional sellers; we offer a wide variety of tools including automated inventory management and automated order processing. Please contact Everytext seller support at support@everytext.com to request an FTP account for seller process automation.
If you have a few books to sell; you can list them by searching for them using the ISBN and then clicking on "Sell Your Copy" button on the listings page. You can also list your books through the account menu by clicking on the "List Your Books" link in your seller account menu. This feature allows you to list upto 20 books at a time.
If you have a larger inventory; we recommend uploading the inventory file to our system for faster listing. Everytext can accept two types of inventory file formats: Everytext.com Tab Delimited File and Amazon.com's Inventory Loader File Format. You can upload your inventory file by clicking on "Upload Inventory File" in the seller account menu.
Everytext allows full automation of inventory management. This is especially useful if you use a third party inventory management system (Eg. Artofbooks, Fillz, Monsoon, etc). You can send your inventory files directly to our servers through an FTP account. As a seller, you are not assigned an FTP account by default. You have to request an account by emailing seller support at support@everytext.com.
It is your responsibility as a seller to keep your inventory updated at all times. We understand that you may be selling on multiple platforms. To avoid multiple orders for the same book; you should send your inventory files on a regular basis and process your orders promptly.
Every time you sell a book, you will receive an email from Everytext informing you about the sale and the order details. You must ship out the book within 1-2 days through the buyer's chosen method of shipping.
If you have an FTP account with Everytext; your FTP account will receive an order file once every hour. Your inventory/order management tool needs to read this file and process the order(s) accordingly. Please email support@everytext.com for more detailed technical information regarding the automation of order processing.
Everytext strongly recommends using tracking numbers for all shipped orders. Once you have shipped out the book; you may update the order with this tracking number in the order details page in your seller account menu. Having a tracking number for every shipment not only reduces buyer emails inquiring about the order; it is the only proof you have of actually shipping the book to the buyer in case a dispute arises at a later time.
Once you have shipped out the book; it is a good practice to email the buyer informing him/her about the shipment and tracking number (if any) and the approximate time frame in which they can expect the book to arrive.
A seller gets paid for shipped orders through Electronic Funds Transfer twice a month: On the first and the fifteenth of the month. Each of these fifteen day period is called a 'Payment Period'.
Under exceptional circumstances; Everytext can pay a seller through personal check. Please email support@everyext.com if you would like your seller payment mailed to you.
Everytext may "reserve" a part of the seller payment to cover any ongoing buyer claims and disputes. As a seller, you will be informed of such measures via email. Any reserved payment is released when the dispute is resolved in the seller's favor.
A seller whose account is suspended is subject to a 90 (Ninety) day payment withholding time period. This is necessary to protect the buyers' interest and to cover any expenses incurred from refunds and buyer charge-backs. At the end of the 90 day period, the payment is released to the seller's bank account.
Everytext has a very comprehensive Bookseller terms and conditions page. Please go through this page for detailed information about marketplace seller policies and legal information.
As a seller, you have a responsibility towards your buyer. Every buyer is important and should be treated professionally and responded to promptly.
Ship your order promptly. The sooner you ship out your orders; the sooner the buyer gets it. This reduces buyer emails dramatically and you can request positive feedback from the buyer for your speedy shipping.
Everytext requires sellers to respond to buyer emails within 48 hours. Constant communication with buyers is very important to prevent misunderstandings and disputes from happening. Also, if you are regularly communicating with the buyer, they will not need to contact Everytext regarding an issue they may have.
We strongly recommend using tracking numbers for all shipments. Upload tracking numbers for every order so that the buyer knows where the package is at all times. Tracking number is the only proof a seller has of actually shipping out the item.
Be honest about the book condition when you list it for sale. A majority of buyer-seller disputes occur because the buyer feels that the seller did not accurately describe the item condition. Avoid the tendency to "upgrade" the item condition in your listing!
Keep your inventory updated at all times and avoid getting multiple orders for the same book. There are various third party tools for professional booksellers which allow listings on multiple marketplaces and enable a seller to accurately manage their inventory and order processing.
For priority mail orders; use a USPS Flat Rate Envelope whenever possible. If the book is too large/heavy to fit in this envelope, you can use a Flat Rate Box. Avoid sending items as Priority Mail Parcel Post since that can be expensive.
Everytext has set some standards for seller performance to ensure buyer satisfaction and safety. A seller who is performing below these standards will be suspended from selling on Everytext permanently. A seller can be suspended for various reasons which can be found in the Bookseller Terms and Conditions. If your account is suspended, you can email support@everytext.com to discuss the possible remedies to get your account reinstated.
Starting January 2012, Everytext launched its Textbooks Rental Program. We understand that some textbooks students need for their classes are only getting more expensive by the semester. And in most cases, these books are not needed once the student is done with classes. Keeping this in mind, we started this program to allow students access to the same textbooks at a fraction of it purchase price. Students can now rent the book, use it for the summer/quarter/semester and return it once they are done. Here's why renting is sometimes better than buying the book:
If you are not satisfied with the rental, you can return the book within 15 days of receiving it.....no questions asked.
Shipping is paid BOTH ways by us! When you are ready to return the book, we will send you a prepaid return shipping label to send the book back to us.
We have every textbook currently in use across the US colleges/universities in stock.....ready to be shipped out.
Our customer support team is available 7 days a week to answer any questions you may have about renting books.
Renting books works just like buying, except that you do not pay anything for shipping and you need to choose the length of time you are renting books for.
Start by searching for the book you want to rent. You can enter the title, author, keyword or ISBN (10 or 13 digit) in the search field on top of any page. Entering the ISBN is recommended way of searching since it returns the exact match.
Once you have found the book you want to rent, add it to your cart and choose the term you need the book for.
The subsequent checkout steps require you to sign-in or create an account with Everytext, enter your shipping and billing information and placing the rental order. Once your order has been successfully placed, you will be sent an order confirmation email.
Once your order is received, our warehouse will send out the book within 24-48 hours with tracking.
Please note that you can only use your credit card to pay for the rental orders at this time. You may combine purchase and rental orders in the same shopping basket.
If you have any problems with the rental order before or after receiving the book; please inform us through email at support@everytext.com.
Everytext has a comprehensive rental policy in place. Please visit our rental policies page for more details.
At Everytext.com we have taken ample measures to protect your credit card information and other personal information you may have to provide. We use the industry standard 128-bit SSL security to encrypt sensitive data so you can enter your credit card information safely and securely. We will never share your financial information, physical address, order details or email address with a third party except where required by law.