Welcome to the Everytext help page. Here you will find
an answer to some of the most commonly asked questions about this site. Please use the menu on the left to choose the topic you want help with.
However, if you have a question not answered here; please feel free to
contact us and we will respond within one business day.
Whether you are buying, selling or renting books on Everytext; an account is required. Your Everytext account keeps track of your past actions
on this site and records your shipping addresses and payment information. Also, it allows us to give you personalized recommendations making
your experience on Everytext smoother. You may have only one account under your name. Multiple accounts belonging to the same person will be
closed and the accounts holder may be barred from opening new accounts on Everytext.
When you open an account with Everytext; you must choose an account password that is between 6-12 characters long and can contains letters and
numbers only. Also, your password must begin with a lowercase letter. Your account password is private and may not be shared with another person.
It is your responsibility to safeguard your password. In case you forgot your password, click on the "Forgot your password?" link on the sign-in
page and your password will be emailed to you.
When you place a purchase or rental order, a valid shipping address is required.
For purchase orders, your shipping address can be anywhere in the world provided that the seller ships to that country. If the seller
does not ship to the shipping country; an error message will be displayed in the checkout process
For rental orders, only US address are allowed at this time. Since rental orders are shipped by Everytext; we are unable to ship books
to non-US addresses at this time.
Each Everytext account is allowed to have multiple shipping addresses. Each address is stored in our database and displayed as an option
the next time you place an order on Everytext.com
You can add/delete/update any shipping address by logging into your account and clicking on "Manage Shipping Addresses" in the account menu.
Everytext stores your payment information for security and to allow quick checkout for any future orders.
You can add/update/delete your payment information by logging into your account and clicking on "Credit Card(s) Information" link in the
Everytext does not store any PayPal® information and your PayPal login information is never known to Everytext.
For rental orders; a credit card is required to be used during checkout as the only payment method. This is to enable Everytext to charge your
card in case you decide to extend your rental term or decide to purchase the rental book at the end of the term.
Searching For A Book
To search for a book; simply enter the title, author, ISBN (10 or 13 digits long) or keyword in the search box on top of any page. The ISBN is the
quickest way to search for a book. Once you search
for a book, all the relevant results are displayed on the next page. You can scroll through the results to find the exact book you are looking for.
If you want to search for a title with the author name, enter the title and author with the word "by" in the search box. For example; you may enter
"Corporate Finance by Ross".
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Buying a book is a three to four step process depending on whether you have a previous account with Everytext.
Once you have found the book you are searching for; click on the "Add To Cart" button to add the item to your shopping cart.
You can continue to search for other books you are interested in buying or proceed with the checkout.
You will be asked to sign into your existing Everytext account or create a new account. Please note that you are required to create an account
to make a purchase on Everytext. We do not allow "guest accounts" at this time.
The first step in the checkout process is to enter your shipping information. This is the complete address where you want to item(s) to be
The next step is to enter your payment information. You can either choose to pay through credit card or PayPal®. For rental orders; only
credit card payments are accepted.
Finally, you are presented with the checkout page where you must confirm all the details of the order and ensure that the shipping and billing
information is correct. Once you have confirmed everything is correct, click on the "Place Order" button to complete your order.
You are done! You will be shown the details of the order you just placed on the next screen. An email containing the details of the order is
also sent to you for your records.
If you need to make any changes to your order after you have placed it; please contact us immediately at email@example.com so we
can try to resolve the issue before the item is shipped out by the seller. However, we cannot guarantee such a change since the seller may have already
shipped out your book before we are able to get in touch with him/her.
Everytext accepts all major credit cards for payment: American Express, Discover, MasterCard and Visa. You can also pay for your order using
PayPal®. Debit cards are acceptable as long as they have the Visa/MasterCard logo on them.
For rental orders you can only use a credit card for payment and not PayPal®.
If your credit card is declined; it is usually because of an incorrect billing address. This address is where you get the monthly statement for your
credit card and it may be different from your shipping address.
If your shipping address is in the US, you have two shipping options:
Media Mail: Books shipped through media mail typically
arrive in 5-14 business days. Use this method of shipping only if you
are not in a dire need of the book. The shipping charges for the first
book is $3.99. If your order contains more
than one book, the shipping charges are $1.99 if bought from the same seller or $3.99
if bought from different seller. This is simply because shipping additional
books will be cheaper for the same seller but will cost the same if the
sellers are different for different books.
Priority Mail: Books shipped through priority mail typically
arrive in 2-5 business days. We strongly recommend using this shipping
method if you need your book(s) urgently. The shipping charges for the
first book is $6.5. If your order contains
more than one book, the shipping charges are $3.5 if bought from the same seller or $6.5 if bought from different seller. This is simply because shipping
additional books will be cheaper for the same seller but will cost the
same if the sellers are different for different books.
Please note that the above shipping times are valid for the lower 48 states only. Shipping times to HI and AK are usually longer by a few days.
For non-US shipping addresses, the seller is allowed to set shipping rates. These
shipping rates can be found on the search results page after you have searched for your book.
Sellers based outside the US are allowed to specify the shipping rates and times for both domestic and international orders. Please check
the seller's shipping rates on the listings page for detailed information.
Everytext strongly encourages all buyers to leave feedback for the seller once the item has been received. Feedback is the only way for
other buyers to know more about a given seller and his/her reliability and trustworthiness. Feedback on Everytext consists of a rating from 1-5
and a possible feedback comment.
You can leave feedback by logging into your account and clicking on "View Your Purchases" in the account menu. Find the purchase you want
to leave a feedback for and click on the link "Leave Feedback". Please leave feedback that is relevant to the order. Do not enter personal information
or make comments that are against Everytext.com's User Agreement or
Before leaving any negative feedback for a seller, a buyer is encouraged to contact the seller and try to resolve any issues.
Buyers can remove and revise feedback left for sellers. This is to allow reconciliation once any outstanding issues have been resolved.
Sellers are allowed to solicit feedback once for an order. However, excessive emailing to obtain feedback is treated as spamming and is not condoned
on Everytext. Buyers may report such behavior to Everytext by emailing us at firstname.lastname@example.org.
Problems With An Order
A "perfect" online marketplace does not exist; but we ensure that every little issue you may have with an order gets resolved
at the earliest and to your satisfaction. If you have a problem with an order, there are some steps you can take to resolve the issue.
If the seller is not able to resolve the problem; Everytext will step in and facilitate the resolution.
The first step towards resolving a problem with an order is contacting the seller. You can contact the seller through the order details page
by logging into your account and searching for the order you are having problems with. Explain your issue to the seller clearly and let the seller
know your ideal resolution. Please allow the seller 1-2 business days to respond to your email. The seller's email address is also given to you in
the order details email you received from Everytext when you placed the order.
If the seller is not able to resolve the problem through email or is being non-responsive; please send us an email at email@example.com
explaining the problem. We will then try to contact the seller and ask for an explanation.
You can also file a "Buyer Claim" through the order details page. The buyer claim can be for a variety of reasons as given on that page. This
claim is sent directly to our customer service department and handled promptly.
Once you have emailed Everytext about your problem; it takes another 3-4 business days to reach a final decision about the order. In case the seller
is not responding to the problem; we will issue an immediate refund of your payment. In all other cases, the resolution to the problem depends on the case
facts and shipping information, etc.
Everytext encourages you to keep in touch with the seller to get updates about your order. A seller is expected to respond to your emails in 1-2 business
days and is required to provide you with accurate shipping/tracking information. However, during peak book-selling periods (January-February and
August-September) a seller may take a day or two longer to respond. The seller's email address is provided to you in the order confirmation email
you receive immediately after placing an order. You can also contact the seller through the order details page in your Everytext account.
The best way to find a book is searching by ISBN. Your search result will return only one item which will be the exact book you are looking for.
You should carefully read the seller comments about the book before buying it. This will avoid a "unpleasant surprise" when you actually receive the book.
Also, you should know the condition of the book you are buying beforehand. If you do not need a brand new book; you can save some money by browsing
through the used book listings.
Always prefer to buy from a seller with a higher rating if the price difference is not too much. It is better to spend a small amount extra on a book
and know that you bought it from a reliable seller.
Please be aware of the shipping location of the seller before purchasing a book. Shipping times vary greatly with distance! You can expect a book
to get to you much quicker from a seller from your own state versus a seller from the other coast.
Choose your shipping method as per your time requirements. If you need a book in less than 5 days, always choose priority mail over standard mail.
It will cost less than $3.00 extra; but you can rest assured that your book is being sent through a faster method. This is especially important for college
students who need their books before classes start (hopefully not before an exam!).
Everytext provides an opportunity for independent sellers from around the world to sell their books online for the lowest commission anywhere online!
Our commission rate of 13% means that as a seller you generate more revenue per sale. Another great
reason to join Everytext as a seller is zero listing fees and zero "closing" or "final value" fees. You may list your entire inventory without worrying
about paying a "digital rent" to the marketplace! Registration as a seller is easy. Simply fill out a Seller's Application and your books will be online in minutes.
For professional sellers; we offer a wide variety of tools including automated inventory management and automated order processing. Please contact Everytext
seller support at firstname.lastname@example.org to request an FTP account for seller process automation.
If you have a few books to sell; you can list them by searching for them using the ISBN and then clicking on "Sell Your Copy" button on
the listings page. You can also list your books through the account menu by clicking on the "List Your Books" link in your seller account menu. This
feature allows you to list upto 20 books at a time.
If you have a larger inventory; we recommend uploading the inventory file to our system for faster listing. Everytext can accept a wide range of
inventory files: Everytext.com Tab Delimited File, Amazon.com's Inventory Loader File Format, Amazon.com's Standard Book Loader File Format,
Homebase® File Format and UIEE. You can upload your inventory file by clicking on "Upload Inventory File" in the seller account menu.
Everytext allows full automation of inventory management. This is especially useful if you use a third party inventory management system
(Eg. Artofbooks, Fillz, Monsoon, etc). You can send your inventory files directly to our servers through an FTP account. As a seller, you are not
assigned an FTP account by default. You have to request an account by emailing seller support at email@example.com.
It is your responsibility as a seller to keep your inventory updated at all times. We understand that you may be selling on multiple platforms.
To avoid multiple orders for the same book; you should send your inventory files on a regular basis and process your orders promptly.
Every time you sell a book, you will receive an email from Everytext informing you about the sale and the order details. You must ship out the book
within 1-2 days through the buyer's chosen method of shipping.
If you have an FTP account with Everytext; your FTP account will receive an order file once every hour. Your inventory/order management tool
needs to read this file and process the order(s) accordingly. Please email firstname.lastname@example.org for more detailed technical information regarding
the automation of order processing.
Everytext strongly recommends using tracking numbers for all shipped orders. Once you have shipped out the book; you may update the order with this
tracking number in the order details page in your seller account menu. Having a tracking number for every shipment not only reduces buyer emails inquiring
about the order; it is the only proof you have of actually shipping the book to the buyer in case a dispute arises at a later time.
Once you have shipped out the book; it is a good practice to email the buyer informing him/her about the shipment and tracking number (if any) and the
approximate time frame in which they can expect the book to arrive.
A seller gets paid for shipped orders through Electronic Funds Transfer twice a month: On the first and the fifteenth of the month.
Each of these fifteen day period is called a 'Payment Period'.
Seller payments are delayed by two payment periods to ensure buyer protection and dispute resolution.
Under exceptional circumstances; Everytext can pay a seller through personal check. Please email email@example.com if you would like
your seller payment mailed to you.
Everytext may "reserve" a part of the seller payment to cover any ongoing buyer claims and disputes. As a seller, you will be informed of such
measures via email. Any reserved payment is released when the dispute is resolved in the seller's favor.
A seller whose account is suspended is subject to a 90 (Ninety) day payment withholding time period. This is necessary to protect the buyers'
interest and to cover any expenses incurred from refunds and buyer charge-backs. At the end of the 90 day period, the payment is released to the
seller's bank account.
As a seller, you have a responsibility towards your buyer. Every buyer is important and should be treated professionally and responded to promptly.
Ship your order promptly. The sooner you ship out your orders; the sooner the buyer gets it. This reduces buyer emails dramatically and you can request
positive feedback from the buyer for your speedy shipping.
Everytext requires sellers to respond to buyer emails within 48 hours. Constant communication with buyers is very important to prevent misunderstandings
and disputes from happening. Also, if you are regularly communicating with the buyer, they will not need to contact Everytext regarding an issue they may have.
We strongly recommend using tracking numbers for all shipments. Upload tracking numbers for every order so that the buyer knows where the package is
at all times. Tracking number is the only proof a seller has of actually shipping out the item.
Be honest about the book condition when you list it for sale. A majority of buyer-seller disputes occur because the buyer feels that the seller did not
accurately describe the item condition. Avoid the tendency to "upgrade" the item condition in your listing!
Keep your inventory updated at all times and avoid getting multiple orders for the same book. There are various third party tools for professional
booksellers which allow listings on multiple marketplaces and enable a seller to accurately manage their inventory and order processing.
For priority mail orders; use a USPS Flat Rate Envelope whenever possible. If the book is too large/heavy to fit in this envelope, you can use a Flat
Rate Box. Avoid sending items as Priority Mail Parcel Post since that can be expensive.
Everytext has set some standards for seller performance to ensure buyer satisfaction and safety. A seller who is performing below these standards
will be suspended from selling on Everytext permanently. A seller can be suspended for various reasons which can be found in the Bookseller Terms and Conditions. If your account is suspended, you can email firstname.lastname@example.org to discuss
the possible remedies to get your account reinstated.
Starting January 2012, Everytext launched its Textbooks Rental Program. We understand that some textbooks students need for their classes are only
getting more expensive by the semester. And in some cases, these books are not needed once the student is done with classes. Keeping this in mind,
we started this program to allow students access to the same textbooks at a fraction of it purchase price. Students can now rent the book, use it
for the quarter/semester and return it once they are done. Here's why renting is sometimes better than buying the book:
We have the lowest price on rentals anywhere online. We guarantee this through our
Best Price Guarantee program. We don't just promise to meet the competitor's price; we promise to beat it!
If you are not satisfied with the rental, you can return the book within 15 days of receiving it.....no questions asked.
Shipping is paid BOTH ways by us! When you are ready to return the book, we will send you a prepaid return shipping label to send the book back
We have every textbook currently in use across the US colleges/universities in stock.....ready to be shipped out.
Our customer support team is available 7 days a week to answer any questions you may have about renting books.
Renting books works just like buying, except that you do not pay anything for shipping and you need to choose the length of time you are renting
Start by searching for the book you want to rent. You can enter the title, author, keyword or ISBN (10 or 13 digit) in the search field on top
of any page. Entering the ISBN is recommended way of searching since it returns the exact match.
Once you have found the book you want to rent, add it to your cart and choose the term you need the book for.
The subsequent checkout steps require you to sign-in or create an account with Everytext, enter your shipping and billing information and placing
the rental order. Once your order has been successfully placed, you will be sent an order confirmation email.
Once your order is received, our warehouse will send out the book within 24-48 hours with tracking.
Please note that you can only use your credit card to pay for the rental orders at this time. You may combine purchase and rental orders in the
same shopping basket.
If you have any problems with the rental order before or after receiving the book; please inform us through email at email@example.com.
At Everytext we believe you deserve the best deal! So keeping that in mind, we developed our Best Price Guarantee Program. You are entitled to the cheapest price for rental books anywhere online. If you find another
site which is offering a lower price on rental books; simply email us the site-name and the ISBN of the book to firstname.lastname@example.org and we will beat that price! You can read
more about the Best Price Guarantee Program on its details page.
Wondering what to do with that book you bought at the college bookstore for over a hundred dollars which they want back for 20-some dollars?!
Everytext will buy it from you for much more than that! buybacks allow you to sell your unwanted textbooks to us. We pay you to ship the book and
mail you a check once we receive the book(s) at our end. Here is how it works:
Search for the book(s) you want to sell to us by entering either the title,author,keyword or the ISBN (10 or 13 digit) in the search field
on top of any page. Entering the ISBN is recommended because it will result in an exact match.
Once you have found the book you want to sell, click on the "Get Buyback Price" link on the listings page. In some cases, the buyback price
will already be displayed.
Add the book to your buyback cart and follow the checkout steps. You will be asked to sign-in or create an account with Everytext.
You will need to enter your address and your preferred method of payment. We can pay you for your book(s) either through personal check or through
After we receive you buyback order, we will email you a prepaid shipping label. Simply print that label and use it to send all your books to us in
one package. You are done!
At Everytext we believe you deserve the best deal! So keeping that in mind, we developed our Best Price Guarantee Program.
You are entitled to the maximum price for your books anywhere online. If you find another
site which is offering a higher price for your books; simply email us the site-name and the ISBN of the book to email@example.com and we will beat that price! You can read
more about the Best Price Guarantee Program on its details page.
Security & Anti-Fraud Measures
At Everytext.com we have taken ample measures to protect your
credit card information and other personal information you may have to
provide. We use the industry standard 128-bit SSL security to encrypt
sensitive data so you can enter your credit card information safely and
securely. We will never share your financial information, physical address, order details or email address with a third party except where
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