Welcome to everytext.com help page. Here you will find
an answer to some of the most commonly asked questions about this site.
However, if you have a question not answered here; please feel free to
contact us and we will respond within one business day.
Searching For A Book:
You can search for a book by entering the search criteria in the search box on top of any page. You may enter a title, author, isbn
(10 or 13 digit) or any keyword related to the book.
Placing an Order
Once you have found the book you want to purchase, add it to
your cart and click on "Checkout". The succeeding pages will
allow you to enter your shipping address and credit card information.
You have the option to save your shipping address and credit card information
for future purchases. This is only for your convinience and is not required
by the site. Once you have entered your shipping and billing information,
you can place the order. A confirmation page will appear giving you one
or more order numbers. Also, an email containing the same details is sent
out to you immedietly.
Acceptable Payment Method
Everytext.com accepts Visa, Mastercard, American Express and
Discover Cards at this time. You can use your debit/check card as long
as they have a MasterCard/Visa logo.
Shipping Methods, Rates & Delivery Times
If your shipping address is in the US, you have two shipping
options:
Media Mail: Books shipped through media mail typically
arrive in 5-14 business days. Use this method of shipping only if you
are not in a dire need of the book. The shipping charges for the first
book is $3.99. If your order contains more
than one book, the shipping charges are $1.99 if bought from the same seller or $3.99
if bought from adifferent seller. This is simply becuase shipping additional
books will be cheaper for the same seller but will cost the same if the
sellers are different for different books.
Priority Mail: Books shipped through priority mail typically
arrive in 2-5 business days. We strongly recommend using this shipping
method if you need your book(s) urgently. The shipping charges for the
first book is $6.5. If your order contains
more than one book, the shipping charges are $3.5 if bought from the same seller or $6.5 if bought from adifferent seller. This is simply becuase shipping
additional books will be cheaper for the same seller but will cost the
same if the sellers are different for different books.
Please note that the above shipping delivery time estimates apply only
to 48 states. Shipping times to AK and HI may be longer.
For non-US shipping addresses, the seller is allowed to set shipping rates. These
shipping rates can be found on the search results page after you have searched for your book.
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Returns Policy
We provide a 30-day money back returns policy on all books purchased
from a seller on this site. So if you want to return a book for any reason,
simply send it back to the seller through USPS media mail with a tracking/delivery
confirmation number and inform us at buyerside@everytext.com about the
return. We will confirm the reciept from the seller (through the tracking/delivery
confirmation number) and fully refund the original payment you made for
the book. Please note that the shipping charges are not refundable in this case. However,
your shipping charges will be refunded in full and you may also be entitled
to get reimbursed for the return shipping charges if the seller failed
to ship the book(s) on time and you recieved your order past the due date
and do not want to keep the book(s); or if the book arrived damaged or
materially different from what the seller described it as in his/her listing;
or if the condition of the book was not as described by the seller in
his/her listing. Please note that in order to get a full refund of your
payment you must send the book back in the same condition as you recieved
it. If you have used the book in any way (markings/highlighting/bent corners
etc.) you may not get a full refund and the refund amount will be at the
discretion of the seller.
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Security & Anti-Fraud Measuers
At everytext.com we have taken ample measures to protect your
credit card information and other personal information you may have to
provide. We use the industry standard 128-bit SSL security to encrypt
sensitive data so you can enter your credit card information safely and
securely.
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Declined Payments
It is not uncommon for a credit card purchase to fail. There
are several reasons why your credit card may decline the charge. Almost
all declined credit card payments are due to an error in your credit card
information. Please make sure you enter your card information and billing
address correctly. The billing address is where you recieve the monthly
credit card statements and it may be different than your shipping address.
If your credit card is repeatedly declined; we recommend calling the
card issuing bank about this or try using another credit card for your
purchase.
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Selling Your Books
Everytext.com is a great place to sell your books! We charge
the lowest commission and there are no listing fees for your books. Please
review the seller's application by clicking on 'Sell Books' link on the
top to learn more about becoming a seller on this site. Alternatively,
you can send an email to sellerside@everytext.com and include your phone
number in the email and a representative will call you to discuss any
issues you may have within one business day.
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Selling Fees/Commissions
There are no listing fees on everytext.com. So you can list as
many books as you want! The sales commission is 13% of the book price.
Everytext.com will reimburse you for shipping charges depending on the
method of shipping choses by the buyer and the number of books a buyer
has purchased from you. Please click on 'Sell Books' to learn more about
shipping reimbursements.
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Getting Paid As a Seller
Sellers are paid twice a month: on the 15th and the last day of the month.
Payments are sent through Electronic Funds Tranfer (ETF) to the seller's
bank account on file. Everytext.com reserves the right to withhold seller
payments if there is sufficient reason to believe that the funds may
be needed for future refunds to buyers.
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Account Suspension
A buyer's account may be suspended if an attempt is made to make a fraudulent
purchase on this site. A seller's account may be suspended for various
reasons including seller non-performance, consistent delay in shipping
orders, deliberate misinformation about the condition/content of items
or invalid credit card on file. Please contact everytext.com at sellerside@everytext.com
to discuss account suspension and possible remedies to restore your account.
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